Due to the nature of wholesale clearance, surplus and liquidation stock, returns are not generally accepted unless goods are faulty or not as described.

If an item arrives damaged or materially different from the description provided, customers must notify us within 48 hours of delivery, including supporting photographs where applicable.

Approved returns must be authorised in advance. Unauthorised returns may be refused.

Where a return is accepted, goods must be returned in the condition received. Refunds or credits will be issued at our discretion following inspection.

This policy does not affect your statutory rights.

For return requests or queries, please contact sam@enviro-clearance.co.uk